Returns
To return a Resonate Branding product: You must request a Goods Return Authorisation number before making a return. Simply email us at sales@resonatebranding.co.uk and request an Return stating the reasons why you wish to return your item followed by the Order Number and or proof of purchase within the last 30 days.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase on supply only products.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if your reason for return and will review this request based upon the condition of sale and authorise you with a RMA and Goods return sheet
- Please print and attach or copy your Goods Return Authorisation details on to the front of the secure package.
Send the package to:
Resonate Branding - Returns
13 Haslems Lane
Lisburn
Antrim
BT281TW
United Kingdom
